FAQs
These are the questions our customers frequently ask.
How to order?
- Just follow these simple steps in ordering your desired item.
- Go to our website: https://helloshopping.ph/
- Choose a product you want to buy then click "Buy now".
- Proceed to checkout. Select Cash on Delivery/Bank Deposit/Paypal as Payment option.
- Enter your complete shipping details.
- That's it. We'll get notified and we'll process your order for shipment.
How to cancel an order?
- Once order has been checked out, cancellation is not possible on customer’s end. You can send us email at helloshopping@gmail.com or PM us in Facebook to cancel your order.
- We can cancel your order as long as the item was not shipped and tracking number is not yet generated.
What is the payment method?
- We accept Cash on Delivery and you can also pay through Paypal.
How long should I wait for my order to arrive?
- Shipping will take 3-7 days depending on your location.
- Please take note that our shipping and delivery service is handled by a third party courier, whether it would be LBC, Xpost, FSI, etc. We do not hold or control the time of the delivery once it’s in transit status.
- The courier do not deliver during Sundays and Holidays.
There are instances that shipping time may take longer than what we stated because of these following reasons:
- Bottlenecks in shipping.
- Incomplete shipping address.
- Area not covered via COD or area is considered as remote area.
- Unreachable mobile number.
Can I change my shipping information?
- You can send us an email at helloshoppingph@gmail.com or Message us on Facebook if you would like to change or update something in you shipping information.
- Please take note that once the order has been processed or shipped we can no longer change anything in the shipping information.
How can I contact you/ how can I reach your customer support?
- You can send us email at helloshoppingph@gmail.com. A customer representative will reply to your email within 24 hours. You can also PM us on Facebook.